NAICS UNIVERSITY · Free research for insurance agents
Telephone Answering Services
NAICS 561421 · United States · 2022 edition
This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages on behalf of clients or for other establishments of the same enterprise.
Activities described by this code
Other activities to examine
Census classification reference
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Compare another operationInsurance operations research — draft
Telephone answering services handle inbound calls on behalf of client businesses — medical offices, law firms, real estate agencies, and other professional practices — relaying messages, taking orders, scheduling appointments, and dispatching on-call personnel. Operations are largely office-based with agents working at workstations, though remote-agent models have become more common.
Questions to investigate
- What industries do your clients operate in — specifically, do you handle calls or messages for medical, legal, or financial services clients?
- Do agents work on-site, remotely, or a hybrid model — and what data security controls are in place for remote workers?
- Have there been any prior E&O or data breach claims or incidents?
- What volume of PHI or sensitive client data flows through the operation on a typical day?
This insurance research was generated in April 2026. It has not received a complete human review. The October 12, 2026 audit checked codes and titles only, not descriptions or coverage assertions.